Tuesday, May 10, 2016

TYPES OF TOURISM

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1} ACCORDING TO RANGE:


a) Domestic or Internal Tourism: The movement of people outside their usual place of residence to other areas within the country is called domestic tourism.

b) International Tourism: The movement of people outside their usual place of residence to other areas outside the country is called international tourism. Visa, Passport, Custom clearance and border related formalities are needed.



2} ACCORDING TO SOCIOLOGICAL ASPECTS


a) Mass Tourism: When large number of people participates in tourism, it is called mass tourism. It mainly includes traveling for religious purpose, taking part in religious ceremony.

b) Social Tourism: When people of limited means participate into tourism or measures are taken to encourage them to participate or to make it possible is called social tourism. Their travels are financially supported by the government.



3} ACCORDING TO ORIGIN & DESTINY


a) Incoming Tourism: The tourists received by a certain country from other countries, the later being the origin country of the tourist.

b) Outgoing Tourism: There are many persons of a country who go abroad. Outgoing tourism comprises these tourists normally residing in the country & going abroad.

c) Internal Tourism: The people of a country travel occasionally to other places within their national territories are called internal tourism.


4} ACCORDING TO PURPOSE & INCENTIVES


a) Recreational Tourism: Tourist who wish to spend their holidays and wish to refresh themselves.

b) Pleasure/Leisure Tourism: Tourist who wish to travel to different interesting places or taking pleasure by observing & experiencing new places, climate, natural environment etc.

c) Cultural Tourism: Traveling for the purpose of knowing different cultures & tradition. Tourist wants to see new things, new people, their history, art, religious paces, ancient monuments, and local customs.

d) Sporting Tourism: Traveling for the purpose of watching, enjoying and participating national or international sporting event.

e) Business Tourism: Traveling for the purpose of business meetings, exhibitions & trade fairs, conferences & conventions & incentive travel.

f) Common Interest Tourism: Tourists who visit with specific purposes such as, visit to friends & relatives, research & study, get treatment, religious places & for other specific purposes.

g) Spa Tourism: Tourists who travel for ayurvedic medical purposes. These types of tourism are generally found in hill resorts.


5} OTHER TOURISM


a) Adventure Tourism: It includes rafting, bungy jumping, paragliding, trekking, canoeing etc.

b) Eco- Tourism: It is related to the natural environment, maintaining all the Eco system without disturbance.

c) Ethnic Tourism: It includes the racial, national, religious or cultural origins. Tourists travel to know these things.

d) Sustainable Tourism

e) Village or Urban Tourism






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COMPONENTS OF TOURISM (4 ‘A’s OF TOURISM)

  • It is the most important factor to attract the tourists towards the motivated destinations.
  •  It attracts tourists by providing all the facilities towards the destinations.
  • The basic components or 4’A’ s of tourism are as follows:


1) ATTRACTION:

  •  It is the most important element & object that attract people to travel.
  •  It includes cultural sites, archeological sites, historical buildings & monuments or scenery like flora & fauna, beach, resorts, mountains, national parks.
  •   It also includes events like trade fairs, exhibitions, sports events etc.
  •  It is the preconditions of travel. It attracts the people & provides pleasure.
  •  It attracts & attaches people to enjoy & involve in tourism activities.
  •  Two types of attraction:
a) Natural Attraction: Attraction places made by nature. E.g. climate, natural beauty, landscape, mountains, water resources, flora & fauna, wild life, beaches, safari, caves etc.
b) Man-Made Attraction: Attraction developed by man. E.g. historical buildings, monuments, music, festivals, temples, churches, leisure parks, Disney lands, museums, discos, casinos etc.

2) ACCESSIBILITY:

  •  It is important key factor for the development of tourism.
  •  Attraction may be wherever but without accessibility can’t reach towards that place.
  •  It is the mode of transportation which helps the tourist to reach the destination.
  •  Three type of transportation:
a) Surface: Transportation in land through roadways or railways. It is the cheapest means of transportation.
b) Air Transportation: Transportation through airways to travel long distance. It has helped a lot as people can travel long journey as well as they can travel through high mountains.
c) Water Transportation: Transportation through water. It made important contribution to travel in 19th century after the innovation of shipping technology.

3) ACCOMMODATION:
  • -It includes food & lodging facilities to the guest.
  • It should be comfortable and services & facilities should be provided.
  •  Two types of accommodation:
a) Serviced Accommodation: It refers to the services provided by the hotel, lodges etc. Different hotels are established to provide service of lodging & food to the guest.
b) Self Catering or Supplementary Accommodation: It refers to the premises which offer accommodation but not the services of hotel. It provides food & accommodation in return of cash per day. E.g. Youth Hostel, Dharmasalas, Pati-Pauwa, Tourist holiday villages etc.
 
4) AMENITIES:
  •  Extra facilities & services required to the guest while traveling.
  •  Facilities complement to the attraction.
  • It also provides facilities like providing visa, tickets etc.
  •  Two types of amenities:
a) Natural: Seashores, sea bath, fishing, rock climbing, trekking, sightseeing, river, sunrise etc.
b) Man made: Dance, Music, Drama, Cinema, Swimming Pool, Fair & Festivals, and Internet etc.

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EVOLUTION (DEVELOPMENT) OF TOURISM

-The change & development in the field of tourism is called development of tourism.
- The development of tourism took in different intervals of time.
- Development of transportation & industrial revolution made easy to travel from one place to another place.
- Traveling is a human nature.
- Evolution of tourism is described in 3 phases.

a) The First Phase:
- Travel was mainly related to commerce, trade & pilgrimage.
-Traveling was possible for high class people- traders, merchants etc.
-People used to travel for religious purpose in different places.
- Foreign travel was a part of noble man’s education.
- Scholars travelled in search of exciting places, getting experience & knowledge.
- The industrial revolution (1760-1840) brought a great development in the people social life.
-Population increased near industrial areas.
- People started to migrate to the town resulting creation of new household separation from relatives.

b) The Second Phase:
 -The industrial revolution in 19th century changed the life style of people.
 -It increased income of people & people started travelling for the purpose of rest, relaxation & pleasure.
- The developments of railways during that time lead more people to travel.
-The starting of rail travel & the concept of tourism come in 1841.
- Thomas Cook was the greatest travel organizer of that time & he is also called father of travel agent.
-He used to book seats, publish a tour program &sell the tour in discount.
- Shipping also made a significant contribution to develop travel & trade.

c) The Third Phase:
-The modern components of tourism were developed after Second World War.
- Tourism reached to its highest level & the living standard of people rose.
- Tourism become famous in all the countries.
- Later it was recognized as one of the largest industry in the world

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TOURIST


-Someone who travels for pleasure rather than for business.
- One who visits a place or attends a social event out of curiosity.
- Tourists are divided by airlines, hotel, travel agents & their intention of visit towards the destinations.
-Tourists are also categorized according to purpose of visit, age, group, economy, duration of stay etc.
- The WTO(World Tourism Organization) has categorized tourist as:
a) Leisure Tourists
b) Holiday Tourists
c) Recreational Tourists
d) Student Tourists
e) Special Interest Tourist
f) Adventure Tourist 
g) Religious Tourist 

- Smith (1989-11-13) has identified seven types of tourists.

a) Explorer: They travel to discover new places by taking information from locals.
b) Elite: They are very rich, powerful & have a lot of influences on society. They mainly travel for leisure, pleasure & entertainment.
c) Off-beat: They want to get away from crowd & get the fun & excitement by performing the adventures work.
d) Unusual: They are motivated with curious objective of travelling such as physical danger. They carry their lunch boxes, water etc.
e) Incipient Mass: They travel alone or in small group with motivation of “Going together & paying separate”.
f) Mass: They travel in mass. They are also called budget group traveler.
g) Charter: They travel in group for relaxation & they require standard western facilities. The handling travel agencies provide them meal coupon & accommodation facilities.

CHARACTER OF TOURIST

- It refers to the nature & identification of tourist as well as their behavior.
- It differs according to sex, age, nationality, culture, religion etc.
- Common character of tourists are:
a) A temporary visitor.
b) Very short stay.
c) Must spend money at the destination.
d) Must not involve in any employment or earning activities.
e) Involvement in different activities i.e. service or economic activities.

a) Indian Tourist:

- Travel in group or with family.
- Man of many words.
- Bargains on purchase.
- Very specific value of money.
- Prefer to have Indian foods.
- Appreciate being addressed by sir/madam.

b) British Tourist:

- Well mannered.
- Travel alone or in group.
- Formal, Polite & disciplined.
- Very diplomatic & business minded.

c) German Tourist:

- Man of few words.
- Love to lead.
- Enjoy songs, music, arts.
-Very good group Behaviour.
- Very strict on matter of punctuality.

d) French/Italian Tourist:

-Fun Loving.
- Highly formal & friendly.
- Enjoy songs, music, art etc.
- Love gathering, fair & freedom.
- Love, adventure & happiness.
- Like individual freedom.

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INTRODUCTION & CONCEPT OF HOTEL

-HOTEL: House of Traditional Exiting Limit.
- HOTEL: House of Temporary Entertainment with Lodging.
- Its aim is to provide lodging facilities for general public with food & beverage service, uniform service, laundry service etc.
-HOTEL is derived from the word HOSTEL & again the word hostel originated from the word HOST..
- According to the oxford dictionary,” A hotel is a building where rooms & meals are provided to the people in return for payment”.
- According to British Law,” A hotel is defined as a place where a bonafide traveler comes, received food & shelter provided, he/she is in a fit condition to be received & able to pay for it”.
- It should be home away from home.
- It should provide satisfaction, food & beverages etc to the guest.


HISTORY & DEVELOPMENT OF HOTEL INDUSTRY

- It can be traced back to the 6th century BC & it is one of the oldest commercial industry.
-In 1760 Hotel Garni came in to fashion in Paris & it provided rooms in rent to the guest for day, week or month.
- In 1794 first modern hotel named City Hotel in New York Came in to existence with 73 rooms.
- Before French Revolution (1789-1799), it was regarded as ‘Golden Era of Travel’. People travelled & it contributed a new life to the hotel industry.
- In 1827, the Delmonic brothers from Switzerland opened a pastry shop & café in New York City.
- The expansion of cities all over the world led to the further development of hotel industry.
-In 19th century many large & luxurious hotels came in to existence & they provided better services & facilities.
- In 1908 the first business hotel, The Statler Hotel in Buffalo, New York came in to existence.
- The hotel industry developed slowly & had steady growth during 1940s.
- In 1950, development of automobile travel led to the rise of ‘Motor Hotels’ or Motel came in to existence.
- After 1950s chain hotels came in to existence & hotel industry flourished rapidly till date.

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JOB DESCRIPTION OF HOUSEKEEPING STAFFS


EXECUTIVE HOUSEKEEPER:
Reports to the general manager or resident manager.
Organize, supervise & co-ordinate the work of staff on day-to-day basis.
Responsible for total cleanliness, safety & aesthetic upkeep of the hotel.

Conducting regular meetings to ensure proper communication.
Motivate the staffs & keep their moral high.
Maintain inventory of linen, furniture & moveable equipments in the room.
Deals with lost & found articles.
Co-ordinate with human resource department regarding selection & recruitment of the employees.
Check the report filed & registers maintained.
Maintain time log book for all employees within the department.
Inspect & approve all supply requisitions for housekeeping department.

ASSISTANT HOUSEKEEPER:
Reports to executive housekeeper.
Keep an inventory of all housekeeping supplies & check it regularly.
Provide the front office with a list of rooms ready for allotment to guest.
Organize the flower arrangement.
Arrange the training for the staffs.
Update record books, register & file.
Compile the duty roaster for the staffs.
Check for VIP & Out of order rooms.

FLOOR SUPERVISOR:
Reports to assistant housekeeper & executive housekeeper.
Ensure the proper supply of cleaning equipments to floor area.
Issue floor key to room attendants.
Supervise spring cleaning.
Report on maintenance work of floor.
Maintain par stock for the respective floors.
Co-ordinate with front office manager.
Check for scanty baggage.
Prepare housekeeping room status report.
Prepare report on standards of individual staff performance.


PUBLIC AREA SUPERVISOR:
Reports to assistant housekeeper.
Ensure that all public areas & their other functional areas are kept clean.
Organizes special cleaning of public areas.
Ensure that flower arrangements are placed in appropriate places in public areas.
Assign duties to the houseman.
Supervise pest control activities.
Ensure proper supply of cleaning equipment & materials to the public area.
Prepare report on standards of individual staff performance.
 LINEN ROOM SUPERVISOR:
Reports to assistant housekeeper.
Responsible for handling of all hotel linens.
Responsible for sending dirty linen to the laundry after checking all linens.
Check laundered linen before giving it for ironing.
Issue the linen to the various departments against voucher signed by the head of related departments.
Maintain the register of linen movements & check the linen regularly.
Supervise the work of the linen attendant & tailor.
Co-ordinate with the purchase department relating to replacement of linen.

DESK CONTROL SUPERVISOR:
Reports to assistant housekeeper.
Co-ordinate with the front office department for information regarding departure room & handling over clean rooms.
Maintain desk control register.
Receive special request from guest.
Maintain the latest room status report.
Co-ordinate with other department for smooth functioning.
Record lost & found items.

ROOM ATTENDANTS/ROOM MAIDS/CHAMBER MAIDS:
Reports to floor supervisor.
Make clean & tidy rooms as per the sanitary regulation assigned.
Make guestroom beds.
Change guestroom & bathroom linens.
Replenish guestroom supplies.
Handover the lost & found articles to the executive housekeeper.
Replenish the maid’s cart with guest supplies, cleaning agents & linen.
PUBLIC AREA ATTENDANTS/HOUSE PERSON:
Reports to Public area Supervisor.
Clean carpets & all public areas.
Shifts beds, chair & other heavy furniture.
Clean swimming pool, garden & outdoor surfaces.
Clear out the garbage’s & clean fire fighting equipments.
Clean all doors, windows & ventilators.

GARDENERS:
Reports to head gardener.
Maintain plant nursery & greenhouse.
Spray water in all garden areas as scheduled.
Distribute manure & fertilizer appropriately.
Prune & trim hedges & bushes.
Prepare flower, bouquet etc as required by the hotel.

FLORISTS:
Reports to horticulturist.
Collect fresh flowers from the garden every day.
Purchase flower from outside incase of non-availability.
Make various types of flower arrangement.
Train assistant florist.



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DEVELOPMENT OF HOTEL INDUSTRY IN NEPAL

 Nepal opened its door for the outsider in 1941, for expedition purpose.
After the advent of democracy, hotel industry developed rapidly.
In 1950 first hotel Himalayan inn was introduced followed by Paras inn 1951 at New Road & Hotel Nepal in 1952 at Jawalakhel.
In 1953 first international standard hotel, ‘Royal Hotel’ in Nepal was established by Russian Chef “Borris Lissanevitch”.
Many hotels were established in the succeeding year.
In 1955 Mr. Tom Mendice found “Show View Hotel” at Lazimpat.
Mr. Ram Shankar opened “ Shankar Hotel “at Lazimpat at old Rana Palace in 1964, the first four star hotel of Nepal
In 1965, Hotel Del’ Annapurna as five star hotel came into existence.
In 1966, Soaltee Oberoi came up as Delux Hotel(5 star).
In 1968, Blue star hotel & in 1972 Hotel Crystal came into existence.
In 1973, Hotel Yak & Yeti as next 5 star leading hotel came into existence.
After that hotel industry rapidly increased with emergence of many standard hotels in Nepal
Presently there are 607 international standard hotels.


5 STAR HOTELS IN NEPAL                PLACE

a)    Hotel Soaltee crowne Plaza             Tahachal
b)    Hotel Del Annapurna                       Durbar Marga
c)    Hotel Yak and Yeti                           Durbar Marga
d)    Hotel Everest                                  New Baneshwor
e)    Hotel Hyatt Regency                        Bauddha
f)    Hotel Radission                                Lazimpat
g)    Hotel Sangrila                                  Lazimpat
h)    Hotel Malla                                     Lainchaur
i)    Fulbari Resort                                  Pokhara



CONCEPT OF CATERING ESTABLISHMENT

It is an organization which is responsible for providing food & beverage to the customer in a hygienic manner.
It is profit oriented establishment which is eager to serve food & beverages to the guest.
Nowadays, modern systems of food & beverages services are done by catering establishment.


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EVOLUTION (DEVELOPMENT) OF TOURISM IN NEPAL

In ancient time Nepal Himalayas were unknown to the outside world.
Jao Kabral (Portuguese Citizen) first visited Nepal in 1628 from Europe.
Christian Jesuit, Father John Grewar & D.Arbel visited Nepal during the regime of Pratap Malla in 1641-1644.
Many Indian & Chinese tourist visited Nepal for religious purpose.
In 1935 Lost Horizon introduced a word Shangri-La & gave a new vision about the Nepal to the western world.
In 1941, Nepal opened its door to the outsider for expedition purpose.
During Rana Regime (1846-1950) the development of tourism was stopped.They closed the entry of foreigners.
Tourism grew rapidly after the advent of democracy.
The first hotel of Nepal, Himalayan inn was established in 1951 followed by Paras inn in 1952.
Russian Chef Borris Lissnevitch opened Royal Hotel in 1953 in Nepal on request of the then government.
In 1955, Thomas Cook & his son get permission to organize a tour for 60 tourists in Kathmandu valley.
In 1957, Nepal Tourism Board (NTB) was established to deal with growing number of tourist.
In 1959 Nepal got the membership of Pacific Asia Travel Association (PATA).
In 1958 Royal Nepal Airline Corporation was established.
Tourism as an industry came into existence in 1970 to promote it.
Since 1978 the tourism of Nepal was managed under full ministry known as Ministry of Culture, Tourism & Civil Aviation.
In 1998, the government declared tourist year& the slogan was “visit Nepal year 1998”to increase tourism.
In 2011, Nepal tourism year was celebrated to promote tourism in Nepal.
Nepal has done a lot of development in the field of tourism & trying to do better in future also.
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