EXECUTIVE HOUSEKEEPER:
Reports to the general manager or resident manager.
Organize, supervise & co-ordinate the work of staff on day-to-day basis.
Responsible for total cleanliness, safety & aesthetic upkeep of the hotel.
Conducting regular meetings to ensure proper communication.
Motivate the staffs & keep their moral high.
Maintain inventory of linen, furniture & moveable equipments in the room.
Deals with lost & found articles.
Co-ordinate with human resource department regarding selection & recruitment of the employees.
Check the report filed & registers maintained.
Maintain time log book for all employees within the department.
Inspect & approve all supply requisitions for housekeeping department.
ASSISTANT HOUSEKEEPER:
Reports to executive housekeeper.
Keep an inventory of all housekeeping supplies & check it regularly.
Provide the front office with a list of rooms ready for allotment to guest.
Organize the flower arrangement.
Arrange the training for the staffs.
Update record books, register & file.
Compile the duty roaster for the staffs.
Check for VIP & Out of order rooms.
FLOOR SUPERVISOR:
Reports to assistant housekeeper & executive housekeeper.
Ensure the proper supply of cleaning equipments to floor area.
Issue floor key to room attendants.
Supervise spring cleaning.
Report on maintenance work of floor.
Maintain par stock for the respective floors.
Co-ordinate with front office manager.
Check for scanty baggage.
Prepare housekeeping room status report.
Prepare report on standards of individual staff performance.
PUBLIC AREA SUPERVISOR:
Reports to assistant housekeeper.
Ensure that all public areas & their other functional areas are kept clean.
Organizes special cleaning of public areas.
Ensure that flower arrangements are placed in appropriate places in public areas.
Assign duties to the houseman.
Supervise pest control activities.
Ensure proper supply of cleaning equipment & materials to the public area.
Prepare report on standards of individual staff performance.
LINEN ROOM SUPERVISOR:
Reports to assistant housekeeper.
Responsible for handling of all hotel linens.
Responsible for sending dirty linen to the laundry after checking all linens.
Check laundered linen before giving it for ironing.
Issue the linen to the various departments against voucher signed by the head of related departments.
Maintain the register of linen movements & check the linen regularly.
Supervise the work of the linen attendant & tailor.
Co-ordinate with the purchase department relating to replacement of linen.
DESK CONTROL SUPERVISOR:
Reports to assistant housekeeper.
Co-ordinate with the front office department for information regarding departure room & handling over clean rooms.
Maintain desk control register.
Receive special request from guest.
Maintain the latest room status report.
Co-ordinate with other department for smooth functioning.
Record lost & found items.
ROOM ATTENDANTS/ROOM MAIDS/CHAMBER MAIDS:
Reports to floor supervisor.
Make clean & tidy rooms as per the sanitary regulation assigned.
Make guestroom beds.
Change guestroom & bathroom linens.
Replenish guestroom supplies.
Handover the lost & found articles to the executive housekeeper.
Replenish the maid’s cart with guest supplies, cleaning agents & linen.
PUBLIC AREA ATTENDANTS/HOUSE PERSON:
Reports to Public area Supervisor.
Clean carpets & all public areas.
Shifts beds, chair & other heavy furniture.
Clean swimming pool, garden & outdoor surfaces.
Clear out the garbage’s & clean fire fighting equipments.
Clean all doors, windows & ventilators.
GARDENERS:
Reports to head gardener.
Maintain plant nursery & greenhouse.
Spray water in all garden areas as scheduled.
Distribute manure & fertilizer appropriately.
Prune & trim hedges & bushes.
Prepare flower, bouquet etc as required by the hotel.
FLORISTS:
Reports to horticulturist.
Collect fresh flowers from the garden every day.
Purchase flower from outside incase of non-availability.
Make various types of flower arrangement.
Train assistant florist.
The Johns Hopkins University
Trinity College Dublin
